Freshdesk alternative
A Freshdesk alternative you pay for once
Freshdesk now starts at $19 per agent a month, SLA policies need Pro at $55, and the free plan has gone. ReplaTicket is a help desk you buy once for $299 and run on your own server, with response targets and per-store access included.
What three people cost
Three agents answering tickets, over one year and over five.
| Option | How it charges | A year | Five years |
|---|---|---|---|
| Freshdesk Growth | $19 per agent / month, billed yearly | $684 | $3,420 |
| Freshdesk Pro | $55 per agent / month, billed yearly | $1,980 | $9,900 |
| Freshdesk Growth, monthly billing | $23 per agent / month | $828 | $4,140 |
| ReplaTicket | $299 once + your own server | $429 | $949 |
Freshdesk prices from freshworks.com, read 12 October 2026. ReplaTicket’s figures are the $299 licence plus about $130 a year for a small server; updates after the first year are an optional $49 a year. Freddy AI, day passes and add-ons are not included in Freshdesk’s figures.
What you get for the $299
Targets without the Pro plan
- A first-reply and a resolution target per priority.
- A warning at 80% of the time, and a clock that pauses while you wait on the customer.
- Reports per store and per person, and a satisfaction score when a ticket is solved.
One list for every store
- Each store has its own mailbox, reply name, colour and ticket code, such as IY-412.
- Each person is ticked for the stores they answer and never sees the others.
- Owner, admin and agent roles, plus per-store rights.
The everyday tools
- Statuses, priorities, tags, assignment and private notes.
- Saved replies that can set status, priority and tags as they are pasted in.
- Search across subjects, messages, names and tags.
It joins up with the rest
- A read-only Shopify or WooCommerce order panel beside the ticket.
- Seven signed webhook events, a REST API and an intake API.
- An MCP connector so Claude can work tickets inside limits you set.
Be honest with yourself
Where Freshdesk is ahead
If you need any of these, stay with Freshdesk or a hosted rival.
Freddy AI
ReplaTicket has no AI agent or copilot. Your people write the answers.
A knowledge base and portal
Customers write by email. There is no help centre or customer login.
More channels
No built-in chat, phone, WhatsApp or social inbox; other tools can post tickets through the intake API.
Hosted, with attachments
Freshdesk runs for you. ReplaTicket runs on your server, and replies cannot carry attachments yet.
Questions about leaving Freshdesk
What is a good alternative to Freshdesk?
It depends on why you are leaving. For lower cost with a small team that answers email for one or more stores, a help desk you buy once, such as ReplaTicket, ends the per-agent bill. If you need AI, a knowledge base or many channels, compare Zendesk, Help Scout or Zoho Desk instead.
Is there a free Freshdesk alternative?
Open source help desks such as FreeScout, Zammad and osTicket are free to download; you pay for a server and your time. We compare them on our open source ticketing system page.
Can I move my tickets from Freshdesk?
Not automatically. ReplaTicket starts with an empty inbox, and your old tickets stay in Freshdesk. New tickets arrive by email, or from other systems through the intake API.
Does ReplaTicket have SLAs like Freshdesk Pro?
Yes: a first-reply and a resolution target for each priority, a warning at 80% of the time, and a clock that pauses while you wait on the customer. The targets are set at install, and there is no screen to edit them yet.
Do I need my own server?
Yes, a small one of about €5–15 a month. One command installs ReplaTicket and fetches the HTTPS certificate. Or we install it for $798 once, or host it for $79 a month and the licence stays yours.
Own your support desk.
$299 once. Every store, every person, one list.