Zendesk pricing
Zendesk pricing in 2026, plan by plan
What every Zendesk plan costs per agent, what the cheapest one leaves out, and how the AI meter adds to the bill. Read from zendesk.com on 12 October 2026, in US dollars.
Zendesk plans and prices
| Plan | Per agent / month, billed yearly | Billed monthly | What it adds |
|---|---|---|---|
| Support Team | $19 | $25 | Email ticketing, macros, triggers, prebuilt dashboards |
| Suite Team | $55 | $69 | Adds messaging and live chat, social channels, voice, one help centre |
| Suite Growth | $89 | $115 | Adds SLAs and satisfaction surveys; no longer on the plan cards |
| Suite Professional | $115 | $149 | Up to 5 help centres; the plan the free trial uses |
| Suite Enterprise + Copilot | Talk to sales | Talk to sales | Up to 300 help centres |
Source: zendesk.com/pricing, Customer Service tab, read 12 October 2026. Annual billing saves 20%. Suite Growth and the older Support Professional and Support Enterprise plans are still in Zendesk’s help articles but not on the pricing page; Growth’s price comes from the page’s own plan data.
What the $19 plan leaves out
Support Team is $19 per agent a month billed yearly, and it is real email ticketing with macros, triggers, automations and the API. What it does not have:
- No SLAs. Response targets need Suite Growth or above; Suite Team does not have them either.
- No satisfaction surveys. CSAT also starts at Growth.
- No help centre and no second brand. Zendesk handles several brands through separate help centres: Suite Team includes one, Professional up to five and Enterprise up to 300.
- No chat, social or voice. Those are Suite features.
- Prebuilt dashboards only, refreshed every 24 hours.
The AI meter
Zendesk now bills its AI agents by outcome. Each plan includes a monthly allowance of automated resolutions per agent, and every resolution after that is charged:
| Included per agent / month | After that | |
|---|---|---|
| Support Team, Suite Team | 5 | $1.50 committed, $2.00 pay as you go |
| Suite Growth, Suite Professional | 10 | $1.50 committed, $2.00 pay as you go |
| Suite Enterprise | 15 | $1.50 committed, $2.00 pay as you go |
Copilot, the assistant for agents, is a further $50 per agent a month billed yearly, on Professional and above. Action Builder credits are $200 per 100,000 actions.
What Zendesk really costs
| Team | Support Team, a year | Suite Team, a year | Suite Professional, a year | Suite Professional, 5 years |
|---|---|---|---|---|
| 3 agents | $684 | $1,980 | $4,140 | $20,700 |
| 10 agents | $2,280 | $6,600 | $13,800 | $69,000 |
Annual billing, before AI resolutions beyond the allowance, Copilot or add-ons. Every person who answers tickets needs a seat, including seasonal help.
Is there a free trial or a free plan?
There is no free plan. The free trial lasts 14 days and starts on Suite Professional. Zendesk also runs a startup programme; its terms differ between pages, so check them directly.
If per-agent pricing is the problem
ReplaTicket is a help desk you buy once and run on your own server.
The same core, no meter
- Email ticketing per store, with replies in the same thread.
- Response targets and a satisfaction score, which Zendesk keeps for Growth and up.
- Saved replies, tags, private notes and reports per store and per person.
Several brands from day one
- Each store has its own mailbox, reply name, colour and ticket code.
- One ticket list for all of them; each person sees only the stores they answer.
- Adding a store or a person costs nothing.
What it costs
- $299 once for a single company, plus a server of about €5–15 a month.
- About $949 over five years, whether three people answer or thirty.
- Updates after the first year are optional, at $49 a year.
Where Zendesk is ahead
- AI agents, a help centre, chat, social and voice: ReplaTicket has none of them.
- No attachments on replies yet, and response targets are set at install.
- Zendesk is hosted for you; ReplaTicket runs on your server.
The full side-by-side is on the Zendesk alternative page.
Questions about Zendesk pricing
How much does Zendesk cost per month?
From $19 per agent a month on Support Team, billed yearly, or $25 billed monthly. The Suite plans are $55 and $115 per agent a month on annual billing, and Enterprise is quoted by sales.
Does Zendesk have a free plan?
No. There is a 14-day free trial, which starts on Suite Professional.
Which Zendesk plan includes SLAs?
Service level agreements are not in Support Team or Suite Team. On the Suite they start at Growth, which no longer appears on the plan cards but still exists at $89 per agent a month, billed yearly.
How does Zendesk charge for AI?
Every plan includes a few automated resolutions per agent each month: 5 on Support Team and Suite Team, 10 on Growth and Professional, and 15 on Enterprise. After that each resolution costs $1.50 committed or $2.00 pay as you go. Copilot for agents is a separate $50 per agent a month, billed yearly.
Is there a cheaper alternative to Zendesk?
For a small team that mainly answers email, a help desk you buy once costs less after the first year. ReplaTicket is $299 once plus a small server, so three agents cost about $949 over five years.
Stop paying per agent.
$299 once, for every store and every person.