Help Scout alternative
A Help Scout alternative for teams with more than one store
Help Scout charges $25 to $75 per user a month, and each extra inbox is another fee. ReplaTicket is a help desk you buy once for $299: every store gets its own address and reply name, in one ticket list, with nothing charged per person or per store.
Three people, five stores
Each store has its own support address, over one year and over five.
| Option | How it charges | A year | Five years |
|---|---|---|---|
| Help Scout Standard | $25 per user / month + 3 extra inboxes at $10 | $1,260 | $6,300 |
| Help Scout Plus | $45 per user / month, 5 inboxes included | $1,620 | $8,100 |
| ReplaTicket | $299 once + your own server | $429 | $949 |
Help Scout prices from helpscout.com/pricing and its billing guide, annual billing, read 12 October 2026. Before AI Answers at $0.75 a resolution. ReplaTicket’s figures are the $299 licence plus about $130 a year for a small server; updates after the first year are an optional $49 a year.
What you get for the $299
One list, many stores
- Each store has its own mailbox, reply name, colour and ticket code, such as IY-412.
- Ticket numbers start at 1 per store; the code makes each one unique.
- Add a store or a person and the price does not change.
Each person sees their own
- Tick the stores each person answers; the rest are not in their list, search or reports.
- Company roles of owner, admin and agent, then per-store rights.
- Invite by email, and change what someone may do without a new account.
Targets and proof
- A first-reply and a resolution target per priority, for every store.
- A warning at 80% of the time, and a clock that pauses while you wait on the customer.
- Reports per store and per person, and a satisfaction score.
Yours to keep
- Complete source code, on your own server, in your own database.
- No licence server: ReplaTicket never checks in with us.
- A backup is one command.
Be honest with yourself
Where Help Scout is ahead
Help Scout is polished and hosted. If you need these, it is the better choice.
A free plan
Up to five users and one inbox for nothing. ReplaTicket costs $299 and a server.
Docs and Beacon
A knowledge base and a help widget on your site. ReplaTicket has neither.
AI
AI Answers, drafts and summaries. ReplaTicket has no AI.
Hosted, with attachments
Nothing to install, and files on replies. ReplaTicket runs on your server and cannot attach files to replies yet.
Questions about leaving Help Scout
How much does Help Scout cost?
Standard is $25, Plus $45 and Pro $75 per user a month on annual billing, or $30, $54 and $90 monthly. Pro needs at least 10 users. There is also a Free plan for up to five users.
Is Help Scout’s free plan enough?
For a very small team with one address, it can be. It allows five users, one inbox, one Docs site, 100 contacts a month, ten saved replies and 30 days of report history.
How many inboxes does Help Scout include?
Two on Standard, five on Plus and ten on Pro. Extra inboxes are $10 a month each on annual billing, or $12 monthly. If each of your stores has its own address, that adds up.
Does Help Scout charge for AI?
AI Answers costs $0.75 per resolution, with three months free from sign-up. AI Assist is included on paid plans, and AI Drafts and Summarize on Plus and Pro. ReplaTicket has no AI at all.
Can I move my conversations from Help Scout?
Not automatically. ReplaTicket starts with an empty inbox on your own server, and your history stays in Help Scout. New tickets arrive by email or through the intake API.
Every store in one list, bought once.
$299. No fee per user, per inbox or per store.