Freshdesk pricing
Freshdesk pricing in 2026, and what changed
Freshdesk’s plans went up and its free plan went away. Here is every plan per agent, what Freddy AI adds, and what a team really pays. Read from freshworks.com on 12 October 2026, in US dollars.
Freshdesk plans and prices
| Plan | Per agent / month, billed yearly | Billed monthly | What it adds |
|---|---|---|---|
| Growth | $19 | $23 | Email ticketing and out-of-the-box reports |
| Pro | $55 | $66 | Adds multiple SLA policies, custom dashboards, routing, a multilingual help desk |
| Enterprise | $89 | $107 | Adds skill-based assignment, sandbox, audit logs, Freddy AI Insights |
Source: freshworks.com/freshdesk/pricing, read 12 October 2026. Annual billing saves 20%; quarterly and half-yearly billing also exist. Prices shown here are for Freshdesk ticketing, not Freshdesk Omni. From Europe the page shows euros.
What changed in 2026
- Higher prices. Growth, Pro and Enterprise were long listed at $15, $49 and $79 per agent a month. They are now $19, $55 and $89 on annual billing.
- No free plan on the page. Freshdesk’s help article describes a Free program instead: six months at no cost, with two agent seats. Sites that still promise a free-forever plan are out of date.
- AI by the session. Freddy AI Agent includes 500 sessions once per account, then $49 per 100. A session is one customer’s conversation with the AI agent; for email it runs 72 hours from the first message.
- MCP actions. Packs of 1,000 MCP actions cost $15. Growth includes 1,200 a year, Pro 6,000 and Enterprise 12,000.
What Growth leaves out
Growth at $19 is the entry plan. Moving to Pro at $55 is what buys:
- multiple SLA policies;
- custom dashboards and reporting;
- round-robin and load-balanced assignment, and multiple business hours;
- a multilingual help desk and portal customisation;
- Freddy AI Copilot as an add-on, at $29 per agent a month billed yearly.
Day passes for occasional agents cost $2 on Growth, $7 on Pro and $12 on Enterprise.
What Freshdesk really costs
| Team | Growth, a year | Pro, a year | Pro, 5 years | Growth billed monthly, a year |
|---|---|---|---|---|
| 3 agents | $684 | $1,980 | $9,900 | $828 |
| 10 agents | $2,280 | $6,600 | $33,000 | $2,760 |
Before Freddy AI sessions, Copilot or other add-ons.
If you would rather pay once
ReplaTicket is a help desk you buy once and run on your own server.
What Pro charges for, included
- First-reply and resolution targets per priority, with a warning before time runs out.
- Reports per store and per person, and a satisfaction score.
- Each person limited to the stores they answer.
Built for more than one store
- Every store has its own mailbox, reply name, colour and ticket code.
- All of them land in one ticket list.
- No charge for another store or another person.
What it costs
- $299 once for a single company, plus a server of about €5–15 a month.
- About $949 over five years, however many people answer.
- Updates after the first year are optional, at $49 a year.
Where Freshdesk is ahead
- Freddy AI, a knowledge base, a customer portal and more channels.
- Hosted for you, with nothing to install.
- ReplaTicket has no attachments on replies yet, and its targets are set at install.
More on switching: Freshdesk alternative.
Questions about Freshdesk pricing
How much does Freshdesk cost?
Growth is $19, Pro $55 and Enterprise $89 per agent a month, billed yearly. Billed monthly they are $23, $66 and $107.
Is Freshdesk still free?
The free plan is no longer on the pricing page. Freshdesk describes a Free program instead: six months at no cost with two agent seats. There is also a 14-day trial of the Enterprise plan.
Did Freshdesk raise its prices?
Yes. Growth, Pro and Enterprise were widely listed at $15, $49 and $79 per agent a month; they are now $19, $55 and $89 on annual billing. The pricing page’s own description still says pricing starts at $15.
How much is Freddy AI?
Freddy AI Agent includes 500 sessions once per account, then costs $49 per 100 sessions. Freddy AI Copilot is $29 per agent a month billed yearly, or $35 monthly, and only on Pro and Enterprise.
Which Freshdesk plan has SLA policies?
Multiple SLA policies start on Pro. Growth keeps the out-of-the-box reports but not custom dashboards, round-robin assignment or multiple business hours.
No seats to count.
$299 once, for every store and every person.